100% Money-Back Guarantee
We stand behind the quality of our interview practice platform. If you're not satisfied with your practice session, we offer a 100% money-back guarantee within 24 hours of purchase—no questions asked.
1. Eligibility for Refund
You are eligible for a full refund if:
- You request a refund within 24 hours of purchase
- You have not used all sessions in your purchased package
- You contact us through our official support channel
2. Refund Process
- Contact us at hello@beeready.dev with your purchase details
- Include your order number or transaction ID
- We will process your refund within 5-7 business days
- Refunds will be issued to the original payment method
3. Subscription Refunds (BeePass)
For monthly subscriptions (BeePass):
- You can cancel your subscription at any time
- Refunds are available for the current billing period if cancelled within 24 hours of renewal
- Partial refunds may be available for unused sessions in the current month
- Once cancelled, your subscription will not renew, but you retain access until the end of the billing period
4. Non-Refundable Items
The following are not eligible for refunds:
- Sessions that have been fully completed
- Refund requests made more than 24 hours after purchase
- Packages where all sessions have been used
- Gift purchases (refunds must be requested by the original purchaser)
5. Processing Time
Refunds are typically processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 7-14 business days
- E-Wallets: 3-5 business days
6. Partial Refunds
For multi-session packages (e.g., Mentor Pack with 3 sessions):
- If you've used some sessions, we may offer a partial refund for unused sessions
- Partial refunds are calculated based on the per-session price
- Contact us to discuss partial refund options
7. Technical Issues
If you experience technical issues that prevent you from using the Service:
- Contact us immediately at hello@beeready.dev
- We will work to resolve the issue within 48 hours
- If we cannot resolve the issue, you are eligible for a full refund
- Please provide details about the technical issue when requesting a refund
8. Contact Us
To request a refund or ask questions about our refund policy:
Email: hello@beeready.dev
Location: Jakarta, Indonesia
Response Time: We aim to respond within 24 hours
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.